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Our clients typically have highly complex security, system access, integration, data storage and retrieval needs. They also, in apparent contradiction, need collaboration, openness, speed of access, ease of data retrieval and flexibility. PHRED balances both compliance and collaboration.
Problem solving and safety are about thinking and communication. They are highly people-centered processes. Because of this, there are inherent difficulties as an IT system. If a system is not easy to use, people will go round it.
It’s our understanding of the ‘how to’ of collaboration and communication as a business system that makes PHRED so user-friendly.
As Toyota said in their 2001 SMAC presentation about why they partnered with PHRED as consultants to develop their problem solving system:
We bring you the same skill set, but with an additional decade of experience in diverse industries.
“PHRED had experience with designing question based reasoning systems, they understood qualitative as well as quantitative knowledge issues and could reflect the learning inherent in the Toyota Production System and the Practical Problem Solving methodology.” Kathi Hanley, Toyota Motor Manufacturing Kentucky, 2001 SMAC
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