"Before PHRED, everyone was speaking a different language, placing blame on each other rather than working together to solve the problem."

 

“The old system was cumbersome and time consuming.”

 

“It is not about documenting the 8D steps, it is about the thinking.”

 

“PHRED creates a common understanding of what it means to find root cause. It is a verifiable standard that has helped us stop jumping to conclusion.”

 

“We used to have to make considerable effort to document problems in Excel. With PHRED, I can automatically pull a list of all brake problems, it is very valuable.”

 

“Past 8Ds are now provided at a very early stage of vehicle design because we pick up problems during the manufacturing phase of the vehicles life.”

 

 

 

 

 

                                                                                                               

PHRED 8D Problem Solving Software

PHRED 8D is web-based problem solving software. It guides users through all of the steps of creating an 8D, finding root cause, preventing problem reoccurrence and sharing information.

Uniform 8D Process - PHRED provides a commonly understood 8D process and language so everyone is on the same page. It is an auditable, visible, coachable standard for solving problems.

Reporting - Simplify the problem reporting process. Easily create standard reports, individually defined user query reports, management summaries and charts. Export the information into Excel or PDF. Send only the information you want to share with your customers and suppliers.

Actions & Email Notifications - Manage the problem solving process. Make sure people are doing what they said they would do in a timely manner. Keep track of all actions, their due dates, and who is responsible for them. The system will automatically email a user when they are assigned a problem or an action or when something is overdue based on the schedule that you choose.

Database - PHRED is a common filing cabinet. It is easy to find all the information you need quickly; search by Location, Customer, Supplier, Part Number, Problem Owner and many more. Find out who has had the problem before, who is an expert and who are the key information-holders.

Share Information between People and Plants - PHRED 8D structures communication between problem solvers, experts and management. Knowledge is shared between plants with similar problems. People with similar interests are able to find each other and work together. Information flows smoothly between people and plants because everyone is following the same process.

Social Network - Connect with people who can help you. Who has had the problem before? What did they do about it? Who else is interested in the same things you are? Who is the expert? The neutral, question-based structure helps produce an atmosphere of collaboration with a focus on the problem.

Configurable - PHRED’s Administrator function let’s you configure the system to match your existing problem solving processes and company structure. Data from internal systems can be imported and automatically populate fields. Problems information can be exported to other systems.


8D Steps

Issue ID - Issues are identified and tracked on a single, configurable screen

8D Steps - Significant issues are promoted to the 8D process as problems

    D1 - Problem solvers, experts and managers share a common process and information

    D2 - A well-formed, sharable problem description with supporting information is created

    D3 - Temporary fixes are put in place and monitored

    D4 - Root cause is understood and verified, examining both possible and actual causes

    D5 & D6 - Permanent solutions are outlined, authorized and put in place

    D7 & D8 - Closed loops remove the temporary fixes, prevent reoccurrence and audit the solution

                                                                                                                                 

 

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